Online video chat with a vet

We've partnered with PawSquad so you can speak to a vet from home or out and about – 24 hours a day, 7 days a week.

Would you like to arrange a call now? Click here

How does it work?

  • If you haven’t used PawSquad already, download the app so it’s always there for you (recommended) or go to www.pawsquad.com. Register, and select Vets Now as your partner.

  • Choose your time slot. Appointments are available 24 hours a day, 7 days a week and can be straight away or scheduled for later.

  • Consults cost from £24 pay-as-you-go for a GP vet appointment. Alternatively, you can subscribe to the service for £8 a month and this gives you ongoing unlimited (fair usage policies apply) GP vet calls, 24 hours a day, for ALL the pets in your household.

  • The Vet will offer advice on caring for your pet. If your pet needs to be seen, they will advise you.

  • Never Pay Twice - If your PawSquad vet recommends a Vets Now clinic visit, your £24 video consult fee will be deducted from your clinic consultation, provided you attend within 24 hours.*

We've partnered with PawSquad to help you get the advice and reassurance you need, wherever you are.

Get expert advice in minutes from anywhere in the UK – from home, your car, walking the dog or even further afield in a hotel or Airbnb.

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When to use PawSquad?

Whilst video vet consultations will never take the place of in-person appointments in our practice, there are times when this service might be particularly useful to you. Many queries can be resolved without visiting a practice, including:

  • Non-urgent queries
  • Preventative care advice
  • Advice on ongoing and chronic conditions
  • Arthritis care – if you’d like a care plan to help make your pet more comfortable, select this type of appointment
  • Behaviour and training plans – PawSquad have appointments available with accredited behaviourists who will talk to you and design plans for your pet. These are much cheaper than in-person behaviourist appointments and take place in the comfort of your own home!

Please be aware that vets can’t prescribe medication via video chat.

Note: PawSquad consults are designed for non-urgent and triage queries only. In an emergency, please contact us or your out-of-hours care provider directly.

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If your pet's symptoms constitute an emergency, we always recommend contacting your vet practice immediately.